Sometimes, patients come in with concerns that go deeper than a stubborn bit of popcorn. They might grumble about a specific treatment, express hesitation about a procedure, or simply seem withdrawn. But before you jump to conclusions about what’s bothering them, consider that the problem might lie deeper.
The core issue might be hiding beneath layers, like a tear-inducing onion! The key is to peel back these layers one question, one conversation at a time:
Ask Open-Ended Questions. Ask questions that prompt patients to elaborate on their concerns. Listen to the words they use for clues about how to approach problems.
Suspend Judgement. Listen attentively without interrupting. Let them know their feelings are valid and create a safe space for open communication.
Become a Partner. You're not there to dictate solutions; you're there to guide them towards understanding the root cause. Together, you can identify the core issue.
Remember: reaching a resolution requires a shared understanding of the problem. Once you peel back the layers and uncover the true source of their concerns, you can work together toward a solution.
By helping patients peel their own onions, you'll not only address their immediate concerns; you’ll build stronger, more trusting relationships—and that’s a recipe for a practice filled with happy, healthy smiles.