There are times when running a dental practice can feel like navigating a minefield of feedback. A patient mentions a long wait time. A colleague suggests a new approach to a procedure. Sometimes it feels like everyone's a critic! Before you put up your defenses, take a deep breath and remember to quit taking it personally (QTIP).
Whether it’s a simple observation or a piece of unsolicited criticism, the truth is that honest feedback is a gift. It might not always feel like a Tiffany's box, but it's an opportunity to grow, improve, and ultimately, create a more successful practice. Here's how to master the art of QTIP-ing:
Take a Deep Breath. Before reacting, take a moment to center yourself. Remember, their comment is about the situation, not youpersonally.
Listen with an Open Mind. Actively listen without interrupting. Ask clarifying questions to truly understand their perspective.
Seek the Silver Lining. Look for the nugget of truth in their feedback. What can you do to take their feedback to heart in a meaningful way?
Thank Them for Sharing. A simple "thank you for letting me know" shows you value their opinion and are open to improvement.
By QTIP-ing your way through feedback, you unlock a treasure trove of potential improvements. It's not about being perfect; it’s about constantly striving to create the best version of your dental practice. With the right mindset, feedback isn’t personal—it’s powerful!