There are few things that induce anxiety in a dentist or practice owner more than seeing a hole in the schedule. Whether it’s from a no-show or a cancellation, that hole is a loss of income, an underutilization of resources, and a missed opportunity for a patient who really wants to get in. Like Kirk says, “a
Do you want to trade more time at the office for less energy, less money, and less memories with your family? If you want to stop giving up your time for write-offs, don't miss this episode! Kirk Behrendt brings back Dr. Barrett Straub, ACT’s CEO, and Christina Byrne, ACT’s director of operations and head coach, to help you understand the different gaps in your practice, why they occur, and how to minimize them so you can work less and make more money. To start keeping more of what you earn, listen to Episode 775 of The Best Practices Show!
Dentistry uses modern technology — but the dentistry that's done is not always modern. We are still treating symptoms rather than identifying the cause, and this leads to further problems down the line. There is a better way to help patients, and Kirk Behrendt brings back Dr. Christian Coachman, founder of Digital Smile Design, along with his mentor, Dr. Rick Roblee, to define modern, ideal dentistry and discuss the importance of comprehensive care. Teeth are victims, not the problem! To improve your patients’ health for the long term, listen to Episode 774 of The Best Practices Show!
One of the most challenging aspects of dental practice leadership is determining the right level of involvement when you’ve delegated a task or priority to your team. It’s a delicate balance that can shift depending on the situation and the team members involved. Both micromanaging and being too hands-off can be detrimental, but finding the ideal middle ground is often more difficult than it seems. In this article, I’ll share some insights into both extremes and offer some red flags to help you assess if you’re leaning too far in either direction. First and foremost, leadership is hard. Human nature complicates it further—none of us wake up intending to be overbearing micromanagers or overly relaxed, unclear delegators. Despite our best intentions and knowledge of leadership principles, our desire to be effective, respected, and yes, even liked, can lead us to act in ways we never intended.
Let’s talk about the heartbeat of your practice: your administrative team. These amazing individuals are the first and often last impression patients have of your practice. They handle a whirlwind of tasks, from scheduling appointments to managing billing. Yet, how often do we treat them like… well, furniture? “Let me walk you up to the front desk.” “You can schedule your follow-up with the front desk.” “The front desk can give you more information.”
Do you ever feel like your life is falling apart? Are you overwhelmed and exhausted every day that you work? There's one habit that can help you fix that! Being consistent is one of the greatest things you can do. To explain how this is the key to a better life, Kirk Behrendt brings back Dr. Kevin Groth, a restorative dentist and one of ACT’s favorite clients, to share how making this one change improved his personal and professional life. If you're ready to transform and enjoy the way you live, listen to Episode 773 of The Best Practices Show!
If you're at the office over 200 days, that's too much time at work! You can be there less and make more money — you just need to understand your data. To offer some insight into the numbers you need to know, Kirk Behrendt brings back Angela Heathman, one of ACT’s amazing coaches, with insights into analyzing and mastering the key components of a thriving practice. To learn how to work smarter, not just harder, listen to Episode 772 of The Best Practices Show!
There are 32 white structures in your patients’ mouths — and it’s not the only thing you need to treat. Dentistry is important for whole-body health, and each body that comes in is different from the next. It’s time to drop the one-size-fits-all approach and create a patient-centric care plan! To share how, Kirk Behrendt brings back Katrina Sanders, The Dental WINEgenist, with tips for customizing a care plan to fit each unique need you see in your practice. To start creating care plans that your patients actually want, listen to Episode 771 of The Best Practices Show!
Ever feel like your to-do list is a game of kick the can? We've all been there. Between appointments, staff management, and the never-ending stream of details, it's easy to let minor issues linger.
If you want to make smart business decisions, there's one important thing you need to know. Overhead is the key, and Kirk Behrendt brings back Christina Byrne, ACT’s director of operations and amazing coach, with a framework to help you think better about overhead and maximize profit. Start seeing where your money is going! To learn the best way to track and manage overhead, listen to Episode 770 of The Best Practices Show!
