Communication scheduling Mar 03, 2021 Here at ACT, we often talk about the patient handoff as one of the most important things your team can do to provide fantastic customer service and increase case acceptance. But what exactly is a patient handoff, and why is it so important?
Communication treatment planning Feb 24, 2021 There definitely is an art and science to treatment presentation. Last week I advised us all to “show, not tell” when presenting treatment to our patients. This week, I will share an advanced communication strategy for gaining treatment acceptance that centers around asking great questions.
Communication treatment planning Feb 17, 2021 For the first 16 years of my dental career, I wore a shirt and tie to work with a white jacket over the top. That ended when COVID entered our world and changed how we practice dentistry.
Communication treatment planning Feb 10, 2021 Have you ever been 100% certain that a patient will commit to your treatment plan, only to find out later the patient left the office without scheduling? Have you been shocked to hear that a patient canceled and did not reschedule, with no reason given other than “I need to think about it more”?
Feb 03, 2021 Click for sound 1:43 How do I know what the right roles are in my practice? Do I have the right people in those roles? Are they doing the right things? How do I know? These are just a few of the many questions that we get every day from the teams all over the country that we coach when they begin to analyze their teams and their success.
Feb 02, 2021 Click for sound 1:29 This week, we're focusing on helping you build the best team. We want to always ensure we not only have the right people on the bus but also that they're sitting in the right seats!
The best practices show podcast Feb 01, 2021 Click for sound 51:33 Episode #271 with Dr. David Moffet You may say, “I think my practice is doing well.” But you can't just think it’s doing well — you’ve got to know. And today, Kirk Behrendt brings in Dr. David Moffet, a retired dentist and private dental coach to teach you the five essential numbers you need to know to help you build a successful dental practice.
Leadership motivation practice financials/metrics practice goals Jan 27, 2021 Part of achieving goals and having continual growth is often establishing new, positive habits. How long does it take for new actions to become a habit? Well, the time frame can vary widely.
Leadership practice goals Jan 20, 2021 You work hard day in and day out. You put in the time and the effort needed to build a successful practice. You set goals for yourself and your team. You consistently miss those goals. Why?
It’s the beginning of a new year, the time of “out with the old and in with the new”. Resolutions are made, and goals are set. In your dental office, what goals are you and your team setting?
