Have you noticed? Your team keeps swearing in front of patients! They drop the “I” bomb all day long, and they think nothing of it. That’s right—I’m talking about insurance. I feel icky just saying it! Your team needs to stop bringing up insurance.
It’s harder than ever to find great team members for every business out there, but it’s a particular challenge for private practices right now. Though everyone is hiring, job seekers are looking for more than just a paycheck—they want to be a part of something and not just a cog in the wheel.
Are you looking at an ocean of data for your practice and letting the fear of drowning prevent you from making improvements? Today Kirk Behrendt brings on Curtis Marshall of Dental Intelligence to explain the art of data analysis and how to maximize its potential.
Sometimes, you can’t help but focus on all the negatives. You had two cancellations today. One of your patients refused to pay. And someone “forgot” to take out the trash! What you focus on grows and multiplies. If you focus on garbage, all you’ll see is garbage.
Do you like working late hours, missing family time, and not having a life? If your work hours aren’t working for you, it’s time to change it! To help simplify the process, Kirk Behrendt brings back Courtney Dalton, one of ACT’s amazing coaches, to share three steps you can follow for the schedule you’ve always dreamed of.
It’s incredibly tough being a mother, but when you add the extra challenges of being a dentist and an entrepreneur on top of that, it becomes even more complex.
What does a dentist and fisherman have in common? They both love to tell fish stories. Dentists make their practices sound bigger, better, and more successful than they actually are! Get tricked by a convincing fish story, and you’ll start to doubt your own practice.
When you’ve filled your seats with the right people, it’s amazing how much better your practice is. But no matter how great they are, sometimes they leave. The reasons can vary, but the result for you is the same: you’re down a rockstar and feel like everything is falling apart.
Every dentist has that patient who thinks they’re always right. You know who I’m talking about! They say things like, “Ten o’clock? I thought my appointment started at eleven.” Or, “I’m pretty sure I paid that off last time.” Patients get details wrong all the time.
You know the value of your practice. Your patient care is incredible, your procedures are professionally done, and you have the best team you could ask for. Sadly, patients don’t care about all that stuff. Crowns and fillings are all the same to them.
