If you want to grow your practice, you need data. But which numbers should you track, and why? To help you answer those questions, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education and amazing coach, to share the top three KPIs you need to know and what to do when your numbers aren't great. Take your practice from red to green! To learn the secrets to transforming your practice, listen to Episode 673 of The Best Practices Show!

Kirk Behrendt

December 29, 2023

It’s easy to think your goals, your dreams, and what you aspire to do or be are so far away. Dr. Tuyen Nguyen thought that too. Many years ago, he moved to the United States, and with a lot of hard work and dedication, the doors he always wanted to open were his to step through. If you’re feeling challenged, in a rut, or aren’t sure what’s next, get some inspiration here. Learn more in Episode 672 of The Best Practices Show!

Kirk Behrendt

December 27, 2023

It’s the end of 2023! Every December, we like to look back on the year and celebrate everything we’ve accomplished as a community. There were so many great moments, from creating game plans at quarterly coach visits to fun team activities at the ACT Dental World Headquarters. We did a lot this year!

Kirk Behrendt

December 25, 2023

Patients ask the most challenging questions — and your team has a tough time answering them. To help them navigate the most difficult questions they will encounter, Kirk Behrendt returns with Miranda Beeson to finish Part 2 of ACT’s training webinar. Equip your team with critical phone skills to make your practice thrive! To learn how listen to Episode 671 of The Best Practices Show!

Kirk Behrendt

December 22, 2023

Join us with our resident expert Miranda Beeson in this 2 part series on improving phone skills to improve a consumer experience and ultimately improve your business. Learn how to provide the kind of experience that makes people feel safe, secure and excited to visit you. It’s all here in Episode 670 of The Best Practices Show!

Kirk Behrendt

December 20, 2023

It’s the season of giving! This time of year, everyone’s out shopping for the perfect gift. You’re probably wondering, “What do my kids want? What should I get my mother-in-law? What’s something I can give to my team members?” I’ve got the answer—and it’s something you can give to ANYONE.

Kirk Behrendt

December 18, 2023

When business slows down, it can be worrisome for your practice. Take control back by learning to think bigger, investing in yourself, and treatment planning for your patients, not the insurance companies. Dr. Leonard Hess of the Dawson Academy joins us to show you how. Learn more in Episode 669 of The Best Practices Show!

Kirk Behrendt

December 18, 2023

As a dental professional, managing your schedule effectively is crucial for the smooth functioning of your practice. You are well aware that your schedule is the lifeline of your dental office. It's the difference between a productive day and a chaotic one. In this era where PPO (Preferred Provider Organization) and Fee-for-Service patients form the backbone of your practice, mastering patient scheduling becomes even more significant.

Kirk Behrendt

December 18, 2023

As a dentist, you are well-versed in navigating the complexities of dental healthcare. However, a concerning trend may have gone unnoticed: the financial aspect of your practice, specifically the significant rise in write-offs. This challenge has taken many dentists by surprise, and its gravity should not be underestimated. The percentage of write-offs has reached unprecedented heights, all while your workload continues to increase.

Kirk Behrendt

December 16, 2023

For any leader—dentists included—one of the greatest challenges they’ll face is successfully managing people, particularly when there’s conflict. After all, most personality styles are conflict-averse, so we naturally try to avoid it. But like Kirk says, “Unresolved conflict always becomes a crisis,” so learning to

Kirk Behrendt

December 16, 2023