How do patients enter your practice? It’s the most important question to consider as a dentist and business owner. To guide you through three main questions you need to answer, Kirk Behrendt brings back Dr. Jim McKee, founder of Chicago Study Club, to share a few critical lessons he’s learned over his professional career. To learn which questions to answer for the success of your practice, listen to Episode 705 of The Best Practices Show!

ACT Dental Team

March 16, 2024

People don’t leave jobs—they leave bosses, so in order to be someone that people want to follow, you must work to become a great leader. In fact, as the leader you have a responsibility to your team, because without your leadership, they will flounder and get off track. It’s like Kirk says: “As goes the leader, so

Miranda Beeson, MS, BSDH

March 16, 2024

We all want to avoid hardship. But hard times can lead to a more fulfilling and joyful life. To share how adversity was important to his happiness, Kirk Behrendt brings back Dr. Kevin Groth to highlight the important lessons and habits he learned that transformed his life. With the right mindset, adversity is the path to happiness! To hear how you can discover your happiest self, listen to Episode 704 of The Best Practices Show!

ACT Dental Team

March 13, 2024

The first time I fired someone, I had no idea what I was doing. I thought I did but looking back, I really didn’t. I was functioning well outside my comfort zone in an area I had little to no experience with, and I was figuring out this “being a boss” thing as I went. This was it. I was going to let a team member go. I recall the day in vivid detail.

Dr. Barrett Straub

March 11, 2024

Feeling that March Madness at your practice? No, I’m not talking about the NCAA tournament—I’m talking about the springtime rush of appointments that can quickly turn up the tension for you and your team. Just like on the basketball court, you need a moment to regroup, refocus, and come back stronger than ever. CALL A TIME OUT! Whether you’re on offense, driving towards your goals, or playing defense against challenges, it's easy to get caught up in the fast-paced game of running a successful practice. But remember, even the most successful teams take moments to pause, strategize, and adjust their game-plan. Blow the whistle and gather the team to talk strategy. Talk about what’s working and address any hurdles in front of you. This is your chance to gather energy, reignite momentum, and get back on a hot streak. To get you in the champion mindset, here’s me doing my best Bill Walton impression. Now get back out there and show some hustle!

Kirk Behrendt

March 11, 2024

Are your hygienists always running out of time? If they are, it’s not them — it’s your systems that need improvement! To help you optimize the hygiene workflow so you can be more profitable, Kirk Behrendt brings back Miranda Beeson and Courtney Dalton, two of ACT’s amazing coaches (and excellent hygienists), with a framework for making those 60 minutes more efficient. To learn the strategies to make your day flow smoother, listen to Episode 703 of The Best Practices Show!

ACT Dental Team

March 11, 2024

Without a healthy partnership, your work life could be torture. If you want to increase your happiness at work, don't miss this episode! Kirk Behrendt brings back Dr. Jennifer Derse and Dr. Brett Levin, founders of Espire, to share their recipe for a healthy partnership that lasts. To learn how to stay aligned, navigate disagreements, and to disagree agreeably, listen to Episode 702 of The Best Practices Show!

ACT Dental Team

March 08, 2024

Do you have a hard time communicating with your team about how to talk about insurance benefits? It's not easy. In this episode, Kirk and his guest, coach Robyn Theisen, have some answers for you. Robin shares four tips for effectively talking about dental insurance benefits with patients. The conversation emphasizes the importance of educating the team about insurance, using the term 'benefits' instead of 'insurance', always saying 'yes' to patients, and making the patient the focus of the conversation. Listen to this episode to hear why implementing these great tips will help you build trust, maximize benefits, and create value for your patients.

Kirk Behrendt

March 06, 2024

In this episode, Kirk shares a recent webinar with ACT Director of Coaching, Christina Byrne, on case acceptance. They share a ton of secrets on how to improve case acceptance, like the importance of mindset, the role of the clinical team and the need for preclinical interviews to involve the patient, and the importance of customized care to differentiate a dental practice. They also discuss the need to address patient questions and concerns, handle objections effectively, and measure success using key performance indicators (KPIs). And as always on the Best Practices Show, Kirk and Christina provide a call action for dental professionals to implement the discussed strategies in their practice.

ACT Dental Team

March 04, 2024