Spring can be a double-edged sword for dental practices. While the season brings new beginnings, it can also lead to a surge in appointments and a hectic work environment. During these times, strong leadership is crucial to keep your team motivated and prevent burnout. But the truth is, you won't always have answers. What matters most is how you respond to the inevitable negative emotions—frustration, anxiety, or uncertainty—that can arise during busy periods. As a leader, your words hold immense power. Here's how to use them to foster calm and support: Affirmation: Acknowledge the challenges and compliment your team. Phrases like, "I really appreciate the great work you’re doing," or "thank you for your tremendous effort today," can make a big difference. Listening: Encourage open communication and create a safe space for your team to express themselves. Questions like, “what can I do to support you today,” or “I’m here to listen if you have concerns” go a long way. Reassurance: Sometimes, the team just needs to hear that things are going to get better. Words like “today was hard; tomorrow will be better,” or “I know we’re busy; things will even-out soon” offer optimism when it’s needed most. By being a supportive presence, you build trust and show your team you value them . It’s what empowers your team to persevere during those April showers—and it’s what’ll keep them around to enjoy the May flowers.

Kirk Behrendt

May 06, 2024

It happens to all of us. A key team member quits. Someone you thought you were tight with, someone you thought would be there forever. Someone you thought was all in and completely committed to you and your practice. They pull you aside and let you know they are moving on to another practice, one they feel is a better fit for their life. Ouch.

Dr. Barrett Straub

May 06, 2024

The Kentucky Derby comes around once a year—but, on any given day, your practice can channel an anxious energy that rivals Churchill Downs. When you’re off to the races with a full schedule ahead of you, make sure you’re setting yourself up for success. Running your best race means keeping the triple crown of dentistry top-of-mind: Right Patient: From first-time patients to smiles you have a strong rapport with, get to know who’s on your schedule before the gate opens. You’ll feel more confident walking into the room when you know who’s waiting for you. Right Procedure: Schedule appointments for procedures you excel at and genuinely enjoy. Likewise, block out dedicated slots for complex procedures, leaving ample time for simpler ones. This ensures a smooth flow that’ll keep you relaxed. Right Time of Day: When are you at your peak performance? Are you a morning maestro or an afternoon ace? Schedule demanding procedures for your focus zone, leaving routine checkups for times that might be slightly less intense. By being cognizant of your schedule, you can craft a winning experience for yourself, your team, and your patients. Remember, a good schedule is predictable, profitable, and productive—it feels like a victory lap, not a frantic scramble.

Kirk Behrendt

April 29, 2024

The hand-off is a simple concept in practice, but it has a huge impact on your practice. At its most basic, it’s just a verbal transfer of information, but it elevates your customer service by making patients feel safe and important.

Michelle Wakeman

April 27, 2024

Insurance brings a lot of stress with it, and a big part is the anxiety team members feel about talking about it. In fact, answering questions or having discussions around insurance benefits is the leading cause of anxiety for dental team members.

Robyn Theisen

April 13, 2024

One of your most valuable commodities is time, which is why Kirk often says that “Time is the new rich.” When it comes to hygiene, one of the most common conversations we have is that hygienists don’t have enough time, and want more than a 60-minute appointment, but what if instead of adding time,

ACT Dental Team

March 30, 2024

People don’t leave jobs—they leave bosses, so in order to be someone that people want to follow, you must work to become a great leader. In fact, as the leader you have a responsibility to your team, because without your leadership, they will flounder and get off track.

Miranda Beeson, MS, BSDH

March 16, 2024

Some people will say, “I love surprises!” You know who does NOT love surprises? Your patients! Imagine this: you go in to get your oil changed. You know exactly how much an oil change costs, and that’s what you expect to pay. When they hand you the bill, you’re surprised to see all these extra charges—a fixed headlight, fresh wiper blades, maybe even a new battery. You didn’t ask for all that. You just wanted an oil change! This is how patients can feel after a procedure. They go in for a cleaning, and on their way out, they get charged for all these extra things. Not the kind of surprise people want! The solution is simple: communication. When you notice a problem, tell the patient right away. Explain what you found, then ask if you can fix it. Go over the procedure beforehand so patients aren’t surprised when they see the bill. You’ll earn their trust and make them want to come back! Some things just shouldn’t be a surprise. If you can relate to the oil change conundrum, you’ll definitely want to share this quick funny video with your team members. You’re in for a good laugh!

Kirk Behrendt

February 19, 2024

For all dentists and leaders, there will come a time when conflict arises, and you have to say the word that’s so difficult for so many of us: “No!” We’ve been conditioned to think that always saying “Yes” is a good thing, and while it’s certainly important, agreeing to everything will cause the dam to burst and flood your life with stress. Instead of fearing the “No,” we must learn to embrace it, and in doing so, create a container for the factors that threaten to overwhelm us.

Robyn Theisen

December 02, 2023