They take the last paper towel and think, “Someone else will refill that.” Or, they see an empty toilet roll and say, “That’s not my job.” If it’s not in their job description, they won’t do it.
Here’s the thing—it’s not one person’s job to restock supplies, take out garbage or clean the exam room. Everyone has to pitch in for the overall success of the practice.
Start by holding people accountable. If someone says they’re going to do something, make sure they actually do it. You can also make a track sheet that shows who is—and who is NOT—pulling their weight.
Take the first step towards accountability by downloading our five zones checklist. This tool divides your practice into different zones, each with a list of tasks your team can complete together. The best part? Our checklist is completely FREE!
And, if your team has some spare time, encourage them to choose an activity from our list of productive downtime tasks (which is also free).