Growth can be exciting. But bigger isn't always better! To explain why you should think twice before adding more chairs, Kirk Behrendt brings back Christina Byrne, ACT’s director of operations, with advice for maximizing the chairs, patients, and time that you already have. Get better, not bigger! To learn the right questions to ask yourself before trying to expand, listen to Episode 836 of The Best Practices Show!
Learn More About Christina:
More Helpful Links for a Better Practice & a Better Life:
Episode Resources:
Main Takeaways:
Snippets:
0:00 Introduction.
0:41 Why this is an important topic.
7:38 Maximize the utilization of chairs you have.
10:07 Honor your blocked scheduling.
10:43 Figure out how to reactivate patients.
11:35 Have everyone be accountable to their schedules.
13:35 Track hygiene reappointment percentage.
14:58 Know exactly what you're writing off.
17:13 Collect at least 99% of net production.
19:32 Give people grace when changing your systems.
20:24 Avoid unnecessary overhead expenses.
22:32 Expand for the right reasons.
22:56 Think about the tangible and intangible costs of expansion.
26:34 Final takeaways.
Christina Byrne Bio:
Christina Byrne has been involved in dentistry since 1985. Over the years, she has held many positions on the dental team, including dental assistant, business office, and dental hygienist. Christina’s extensive knowledge of the front office and clinical procedures is a great asset, and she loves to impart her knowledge to guide dental teams do the best they can to achieve a Better Practice, Better Life!