Patient care is the core of your practice. Patients come to you because they know your team provides the best care in town. However, your team shouldn’t focus solely on patient care. You also need to think about the patient EXPERIENCE.
Pretend you’re a patient. When you walk through the office, what do you see? Are the magazines in your waiting room outdated? Are there only three squares left on the toilet paper roll? Patients notice these things, and something as simple as a dusty counter can affect a patient’s loyalty.
So, how do you retain more patients? Make them feel special! You can:
- Plug in an air freshener
- Hand out gift cards
- Send a handwritten card from your team
- Make goodie bags for the Patient of the Day
- Put a FULL roll of toilet paper in the bathroom
It’s all in the little details. Patients should walk out of your practice feeling valued, refreshed and excited to come back again. For more ideas, be sure to watch our latest video with your team. You can also learn how to do a patient walkthrough of your office here.
Elevate that patient experience!