ONE CRITICAL PART OF THE APPOINTMENT
How would you perform in this situation?
It’s unclear whether Cora the Corgi has canine superpowers, but she knew just when to swing into action to help someone in need.
Is your entire dental team constantly aware of the apprehension or discomfort your patients might be experiencing? Simple language or gestures these situations can change a person’s day, leave a lasting impression, and cause them to speak well of you.
We often talk about rapport and trust-building as critical parts of the bond dental teams forge with patients. The gestures don’t have to be large to be lasting. Follow Cora’s lead, and be someone’s hero today!
Need some ideas of what to say? Download this list of 21 questions and phrases that ease the discovery and bonding process!