What’s this course about?

COURSE DESCRIPTION

This course is designed specifically for your administrators to help maximize impact, performance and effectiveness in all aspects of their roles. From basic phone etiquette to knock-your-socks-off hospitality, this course promises to help your administrative division soar!

Key learning points…

THE GOALS

COMMUNICATION

Foster effective communication from the front to the back

FOCUS

Examine the art of case presentation, treatment plan coordination and beneficial financial arrangements

KEY KPIs

Review and interpret vital business reports and key practice indicators

CHALLENGES

Explore real life challenges and solutions through small group discussion and community learning

SCHEDULING

Learn scheduling strategies to increase efficiency and predictability to enjoy your day

CANCELLATIONS

Reduce “no shows” and cancellations

PHONE SKILLS

Create a “WOW” experience for your patient from the very first phone call

SCHEDULE

Day 1

2:00PM–5:30PM – Session 1  //  5:30PM–6:30PM – Reception

(light apps & beverages provided)

Day 2

8:00AM–3:00PM – Session 2
(Lunch provided)

LOCATION

Hyatt Place Chicago O’Hare
6810 Mannheim Road
Rosemont, IL 60018

JULY 13 & 14, 2017

**This course outline represents the speakers and activities that have been booked at the time of publication; however, speaker or activity cancellations occasionally occur, for reasons beyond our control. If that happens, we may substitute another speaker or activity, or make a change to the schedule, without giving registrants prior notice.

This course is worth 9 CE credits