What’s this course about?
This course is designed specifically for your administrators to help maximize impact, performance and effectiveness in all aspects of their roles. From basic phone etiquette to knock-your-socks-off hospitality, this course promises to help your administrative division soar!
Key learning points…
Foster effective communication from the front to the back
Examine the art of case presentation, treatment plan coordination and beneficial financial arrangements
Review and interpret vital business reports and key practice indicators
Explore real life challenges and solutions through small group discussion and community learning
Learn scheduling strategies to increase efficiency and predictability to enjoy your day
Reduce “no shows” and cancellations
Create a “WOW” experience for your patient from the very first phone call
2:00PM–5:30PM – Session 1 // 5:30PM–6:30PM – Reception
(light apps & beverages provided)
8:00AM–3:00PM – Session 2
Hyatt Place Chicago O’Hare
6810 Mannheim Road
Rosemont, IL 60018
JULY 13 & 14, 2017
**This course outline represents the speakers and activities that have been booked at the time of publication; however, speaker or activity cancellations occasionally occur, for reasons beyond our control. If that happens, we may substitute another speaker or activity, or make a change to the schedule, without giving registrants prior notice.
This course is worth 9 CE credits